Privacy Policy - AboAmir

Last updated: September 27, 2026

This Privacy Policy explains what information the AboAmir mobile app ("the App") collects, how it is used, and your rights regarding that information. By using the App, you agree to the terms described here.

1. Information We Collect

• Account information: phone number, password (stored securely as a one-way hash - we never store or can see your actual password), and optionally your name.
• Delivery information: saved delivery addresses, including GPS coordinates, used to calculate delivery fees and route your order.
• Order information: products ordered, quantities, prices, payment method selected, and order status/history. You can optionally choose not to include your phone number on a specific order, and you can cancel an order before it is delivered, optionally providing a reason for the cancellation.
• Favorites: products you mark as favorites, stored on your device.
• Camera: used only for the in-app barcode scanner - no photos or video are stored or transmitted.
• Push notification token: a device identifier used to deliver order-status notifications to your device.
• Device information for security: when you register, request a verification code, or reset your password, we collect a device identifier and your device model (for example, "Samsung SM-A515F"), together with the phone number the request was made for and the time of the request.
• Customer support chat: messages you send us through the in-app chat, used to respond to your questions and requests.
• Delivery driver chat: while an order is being prepared for delivery, you can exchange messages with the assigned delivery driver through a temporary, order-specific chat (see Section 3 for how this works).

2. How We Use Information

• To create and secure your account, including phone number verification via a one-time verification code sent to you on WhatsApp.
• To process and fulfill your orders, including calculating delivery fees and notifying the merchant of new orders.
• To show your order history and let you manage saved addresses and favorites.
• To send you order-status notifications (e.g. "your order is being prepared").
• To let you coordinate directly with your delivery driver while your order is on its way.
• To maintain the security of the App (e.g. detecting suspicious login activity).
• To prevent abuse and fraud: the device information described in Section 1 is used only to limit repeated verification-code requests. A device or phone number that makes an unusually high number of requests may be blocked from requesting further codes until it is reviewed by our support team. This information is not used for advertising.

3. How We Share Information

We do not sell or rent your personal data to third parties. Your information is shared only with the following, solely to operate the App:

• WhatsApp (Meta) - your one-time verification code is sent to you as a WhatsApp message from the AboAmir store's WhatsApp Business account, so your phone number and the code pass through WhatsApp to deliver it. We do not send your other data to WhatsApp.
• Google Firebase - Firebase Cloud Messaging delivers order-status and chat push notifications to your device, and Firebase App Check (using Google Play Integrity on Android and Apple App Attest on iOS) confirms that requests come from the genuine AboAmir app.
• The merchant (AboAmir), so your order can be prepared and delivered, and to contact you via WhatsApp if you choose to reach out.
• Delivery drivers - once an order is being prepared, the assigned delivery driver is given a temporary, order-specific access code (via a QR code) that lets them send and receive messages with you about that one delivery, without creating an account or being shown your other order history, saved addresses, or general support chat with the store. This access is automatically and permanently disabled once the order is delivered or cancelled.

We do not use your data for third-party advertising. The device information used for security is never shared with third parties.

4. Data Storage and Security

Your data is stored on servers operated by us, and is encrypted in transit (HTTPS) between the App and our servers. Passwords are never stored in plain text. Access to customer data is limited to what is necessary to operate the App and fulfill orders.

5. Data Retention and Deletion

We retain your account and order data for as long as your account is active, or as needed to comply with legal obligations. Device information collected for security (Section 1) is kept only as long as needed to prevent abuse and fraud. You have the right to request deletion of your personal data (account, saved addresses, order history, support chat, and delivery driver chat messages) at any time, in either of these ways:

• In the App: open Profile → Delete My Account. This immediately anonymizes your personal data (phone number, name, password, saved addresses) and deletes your delivery driver chat messages and your support chat messages. Your past order history is kept in anonymized form for our accounting records, with no personal information attached to it.
• By email - including if you no longer have the App installed: [email protected] (tap to open a pre-filled email). Requests are processed within a reasonable time.

6. Your Rights

• Access the personal data we hold about you
• Correct or update your information within the App
• Request deletion of your data (see Section 5 above)
• Withdraw consent for non-essential communications

7. Children's Privacy

The App is not intended for users under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any questions about this Privacy Policy or your data, contact us at: [email protected]